We will only use the automated voice message to request payment of your electricity bill in the following cases:
Please note that you will not be connected to a survey or a human operator.
This is a system that uses software to handle call operations using automated voice telephones instead of operators.
The telephone number provided to us by the customer
050-3090-4537
- This is an automated voice guidance number. If you have any questions regarding payments, please contact our call center.
We will contact you and verify your identity via an automated voice message.
Once your identity has been verified, an automated voice message will guide you through the payment process.
Weekdays 10:00-17:00
Please note that the following cases are not automated voice guidance messages from our company.
An automated voice will play guidance about unpaid electricity bills, request payment, and ask for personal information.
(example)
Thank you for your continued patronage.
Due to unpaid electricity bills, your power will be cut off in two hours.
For more information, please press "1" to connect with a representative.
This is important information, so please respond as soon as possible.
- Pressing "1" will connect you to a live operator who will ask for your name and date of birth.
An automated voice message will direct you to a survey page where personal information will be collected.
(example)
- An automated voice introduces itself as "Kyushu Electric Power" or "requested by Kyushu Electric Power" and asks you to fill in a survey.
- If you follow the guidance, you will receive an SMS with a URL.
- When you click on the URL, a survey page will open asking about your personal information and home situation.
