After receiving the fax, we will fax it back to you.
- If you do not receive a response, please fax it again.
0120-879-575
Please be careful not to dial the wrong number.
FAX reception hours
Monday to Friday (excluding holidays) 9:00 to 17:00
However, this does not include the New Year holidays (December 29th to January 3rd).
- We are also available outside of the above hours for urgent enquiries.
- Inquiries sent outside of business hours will be handled on the next business day.
- When starting to use the service or changing your Contracted Electricity Capacity, please check the outline of Rate Plan and the rate table in advance before applying.
For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.
You can check the following procedures and details of your contract.
- Starting and stopping electricity usage
- Switching from another company
- Change payment method
- Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
- Removal of electrical supply equipment
- Consultation when a transfer slip is lost
- Power transmission resumes after payment is made
- Confirmation of Customer number and Electric supply ID number
- Check electricity charges and usage
- Check the contract details
