Tamana City, Yamaga City, Arao City (part), Koshi City (part), Kita Ward, Kumamoto City (part), Nishi Ward, Kumamoto City (part), Tamana County, Omuta City, Fukuoka Prefecture (part)
〒865-0015
Tamana City, Oaza Kameko, Maeda 90-1
Monday to Friday 9:00 to 17:00
- We are closed on Saturdays, Sundays, public holidays, and the New Year holidays (December 29th to January 3rd).
- The sales office is operated by Kyuden Next, a company commissioned by Kyushu Electric Power.
0120-761-382 (Call Center)
- Customers with hearing or speech disabilities can use the fax reception.
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各種番号（お客さま番号・供給地点特定番号）を確認したい
You can check your "Customer number (19 digits)" and "Electric supply ID number (22 digits)" by calling us or via LINE.
You can also check it on LINE chat.
[Reception hours: 9:00-19:00]注意点
- As a general rule, applications must be submitted by the contract holder or a family member.
- We use SMS (Short Message Service) for identity verification.
Please make sure you have a smartphone that is capable of SMS before contacting us. - Depending on the content of your request, we may not be able to accept it via chat.
Thank you for your understanding in advance. - The chat service is only available during opening hours (9:00-19:00).
(Note) Please note that if you are using the service after 7:00 p.m., your call may be disconnected.
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
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Can I pay with a transfer slip after the due date has passed?
Even if the "payment due date" printed on the remittance slip has passed, you can still make the payment at a convenience store, financial institution, etc. as long as the "handling due date" has not passed.
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I want the transfer slip to be reissued
振込票の再発行は原則できません。
コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間：9：00～19：00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
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How do I change Customer name?
When changing the name on your electricity contract:
If you would like to make this request, please contact our call center.
*If there is no change in your actual usage (such as a change of name due to marriage), we will only change the name on your current contract.
*If there is a change in actual usage (such as the death of the contract holder or a change in name due to inheritance), the current contract will be terminated and a new contract will be accepted under the new name.
In case of change of ownership of "solar Power generation equipment" etc.:
Please check the following frequently asked questions.
Procedures for changing low-voltage grid-connected solar Power generation equipment
In case of change of ownership of "utility pole site fee":
Please contact Kyushu Electric Power Transmission and Distribution.
For Kyushu Electric Power Transmission and Distribution website, click here >> -
I lost my payment slip, how can I pay?
振込票の再発行は原則できません。
コンビニまたはＡＴＭでお支払いできる発券番号をＳＭＳにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間：9：00～19：00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.
- 10 minutes walk from JR Tamana Station.
- 1 minute by Kyushu Sanko bus from "Tamana Station". Get off at the "Kikameko Shopping Street" bus stop.
For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.
You can check the following procedures and details of your contract.
- Starting and stopping electricity usage
- Switching from another company
- Change payment method
- Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
- Removal of electrical supply equipment
- Consultation when a transfer slip is lost
- Power transmission resumes after payment is made
- Confirmation of Customer number and Electric supply ID number
- Check electricity charges and usage
- Check the contract details
You can also apply for various electricity services via chat.
If you are unable to apply online because you "don't know Customer number" or "you need to move in urgently," please follow the steps below.
- Moving (starting or stopping use)
- Change payment method
- Changes to contract details (changes to contract amperes, changes to Rate Plan)
- Confirmation of Customer number and Electric supply ID number
- Check your electricity bill and usage
- Check the contract details
- Check frequently asked questions (automated answers by AI)
For inquiries regarding power outages, power transmission and distribution equipment such as utility poles and wires, or the Feed-in Tariff Scheme for renewable energy, please contact Kyushu Electric Power Transmission and Distribution Co., Ltd., Power Distribution Office.
