Gas related problems

ガスが使えない、機器のメーカーお問い合わせ先がわからない等、何かご不明な点がございましたら下記へお問い合わせください。

ガス受付コールセンター

0120-879-568

Reception hours: Monday to Friday (excluding public holidays)
9:00-17:00

0120-879-569

Reception hours: Other than the above

Kyuden Gas Appliance Support

こんなときに。コンロの火がつかない、ヒーターから温風が出ない、シャワーのお湯が出ない
こんなときに。コンロの火がつかない、ヒーターから温風が出ない、シャワーのお湯が出ない

24時間365日受付、ガスのプロが解決、部品交換が不要な場合は出張料・技術料無料の「きゅうでんガス機器サポート」をご確認ください。

Alarm leasing

リース契約を開始した月のリース料金が無料、月々のリース料金はガス料金と合わせてお支払いが可能です。

 

ご契約後は九州電力が登録・管理し、リース期間が経過する前にお取り替えのご案内もするため安心です。

Gas Rate Plan

電気とガスをセットでご契約することで、ガス料金がおトクになります。

The amount you save will be determined by your electricity Contract ampere or Contracted Electricity Capacity and your monthly gas usage fee.

年間7,200円おトク

Calculation conditions

  • Electricity 30 amps, 250 kWh/month is our published model. Gas 23 m3/month is Saibu Gas' published model.
    Electricity rates will be calculated based on the unit price from April 1, 2024, and Adjustments for fuel costs, etc. (May 2025: 2.10 yen/kWh), Renewable Energy Generation Promotion Surcharge (FY2025: 3.98 yen/kWh), and the equivalent of consumption tax, etc.
  • スマートファミリープランおよびスマートファミリープラン[ガスセット]には2年契約割引(-777円/年)のひと月相当額(-64円/月)を含みます。
     
  • Gas rates include a resource cost adjustment (May 2025: 10.33 yen/cubic meter) and the equivalent of consumption tax, etc.
  • This information is based solely on estimated conditions, and actual electricity and gas rates will vary depending on usage conditions, fuel cost adjustments, raw material cost adjustments, etc.
     
  • Depending on your current electricity usage, changing your electricity Rate Plan may result in higher electricity bills. For example, while "Residential lighting B" has a limit on fuel cost adjustments, "Smart Family Plan [Gas Set]" and "JAL Denki B" do not, so if fuel prices rise, the fuel cost adjustment amount may be higher for "Smart Family Plan [Gas Set]" and "JAL Denki B". Therefore, depending on your contract status and electricity usage, even if you would save money in an estimate that does not take into account the fuel cost adjustment amount, you may not save money by subscribing to "Smart Family Plan [Gas Set]" or "JAL Denki B".
To apply by phone, please call 0120-879-568

Reception hours: Monday to Friday (excluding public holidays)
9:00-17:00