Once you have decided to move, check what procedures you need to follow.

Start the moving procedure

​You can easily complete moving procedures online 24 hours a day. If you would like to complete the following procedures, please check the "Information to prepare in advance" and then apply online.

You can apply for either "electricity only" or "electricity + gas".

 

  • Those who are entering into a new contract with Kyushu Electric Power
     
  • Those who wish to cancel their current contract with Kyushu Electric Power and continue their contract at their new address
     
  • Those who are cancelling their contract with Kyushu Electric Power (moving outside Kyushu)

Information to prepare in advance

What you need to decide

  • Desired Rate Plan
  • Desired date for cutting off electricity and gas
  • Desired date to start using electricity and gas

What you need:

  • Contract holder's name
  • Current (old) Customer number
  • Address where electricity and gas will be stopped
  • Address where electricity and gas will start being used
  • Payment information (bank account, credit card, etc.)
  • Not required if paying by bank transfer slip
  • Electric supply ID number (optional)

Moving procedure flow

Before moving

1.Confirm Customer number

To check Customer number please see "I want to check my charges and usage history."

2CheckRate Plan

Please see our home Rate Plan for recommended Rate Plan.

3Selectthe type of procedure

4Application

5.Cut off electricity and gas at your old residence

Moving day

1.Present when gas is turned on in the new home

2.Operate the breaker in your new home

Frequently asked questions about moving procedures

If you have any questions about the moving process, please refer to our FAQs.