inquiry

You can check your "Customer number (19 digits)" and "Electric supply ID number (22 digits)" by calling us or via LINE.

You can also check it on LINE chat.
[Reception hours: 9:00-19:00]

注意点

• As a general rule, applications must be submitted by the contract holder or a family member.
• We use SMS (Short Message Service) for identity verification.
  Please make sure you have a smartphone that is capable of SMS before contacting us.
• Depending on the content of your request, we may not be able to accept it via chat.
  Thank you for your understanding in advance.
• The chat service is only available during opening hours (9:00-19:00).
  (Note) Please note that if you are using the service after 7:00 p.m., your call may be disconnected.

LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。

Even if the "payment due date" printed on the remittance slip has passed, you can still make the payment at a convenience store, financial institution, etc. as long as the "handling due date" has not passed.

In principle, we cannot reissue payment slips.
We will send you a ticket number via SMS that you can use to pay at a convenience store or ATM.

If you would like to receive a payment number, please open the application form at the following URL and submit your application.
Click here to issue your payment number.

When changing the name on your electricity contract:
If you would like to make this request, please contact our call center.
*If there is no change in your actual usage (such as a change of name due to marriage), we will only change the name on your current contract.
*If there is a change in actual usage (such as the death of the contract holder or a change in name due to inheritance), the current contract will be terminated and a new contract will be accepted under the new name.

In case of change of ownership of "solar Power generation equipment" etc.:
Please check the following frequently asked questions.
Procedures for changing low-voltage grid-connected solar Power generation equipment

In case of change of ownership of "utility pole site fee":
Please contact Kyushu Electric Power Transmission and Distribution.
For Kyushu Electric Power Transmission and Distribution website, click here >>

In principle, we cannot reissue payment slips.
We will send you a ticket number via SMS that you can use to pay at a convenience store or ATM.

If you would like to receive a payment number, please open the application form at the following URL and submit your application.
Click here to issue your payment number.