Below are some frequently asked questions about Kyushu Electric Power from customers. Please see the "Frequently Asked Questions" below before contacting us.
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各種番号(お客さま番号・供給地点特定番号)を確認したい
You can check your "Customer number (19 digits)" and "Electric supply ID number (22 digits)" by calling us or via LINE.
You can also check it on LINE chat.
[Reception hours: 9:00-19:00]注意点
- As a general rule, applications must be submitted by the contract holder or a family member.
- We use SMS (Short Message Service) for identity verification.
Please make sure you have a smartphone that is capable of SMS before contacting us. - Depending on the content of your request, we may not be able to accept it via chat.
Thank you for your understanding in advance. - The chat service is only available during opening hours (9:00-19:00).
(Note) Please note that if you are using the service after 7:00 p.m., your call may be disconnected.
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。 -
Can I pay with a transfer slip after the due date has passed?
Even if the "payment due date" printed on the remittance slip has passed, you can still make the payment at a convenience store, financial institution, etc. as long as the "handling due date" has not passed.
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I want the transfer slip to be reissued
振込票の再発行は原則できません。
コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間:9:00~19:00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。 -
How do I change Customer name?
When changing the name on your electricity contract:
If you would like to make this request, please contact our call center.
*If there is no change in your actual usage (such as a change of name due to marriage), we will only change the name on your current contract.
*If there is a change in actual usage (such as the death of the contract holder or a change in name due to inheritance), the current contract will be terminated and a new contract will be accepted under the new name.
In case of change of ownership of "solar Power generation equipment" etc.:
Please check the following frequently asked questions.
Procedures for changing low-voltage grid-connected solar Power generation equipment
In case of change of ownership of "utility pole site fee":
Please contact Kyushu Electric Power Transmission and Distribution.
For Kyushu Electric Power Transmission and Distribution website, click here >> -
I lost my payment slip, how can I pay?
振込票の再発行は原則できません。
コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間:9:00~19:00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。

Kyushu Electric Power official LINE account is convenient and can be accessed 24 hours a day via smartphone.
We provide LINE chat to answer frequently asked questions and provide information on procedures.
For inquiries by email, please click here.