Before contacting us

Below are some frequently asked questions about Kyushu Electric Power from customers. Please see the "Frequently Asked Questions" below before contacting us.

Frequently asked questions

  • 各種番号(お客さま番号・供給地点特定番号)を確認したい

    You can check your "Customer number (19 digits)" and "Electric supply ID number (22 digits)" by calling us or via LINE.

    You can also check it on LINE chat.
    [Reception hours: 9:00-19:00]

    注意点

    • As a general rule, applications must be submitted by the contract holder or a family member.
    • We use SMS (Short Message Service) for identity verification.
      Please make sure you have a smartphone that is capable of SMS before contacting us.
    • Depending on the content of your request, we may not be able to accept it via chat.
      Thank you for your understanding in advance.
    • The chat service is only available during opening hours (9:00-19:00).
      (Note) Please note that if you are using the service after 7:00 p.m., your call may be disconnected.


    LINEの友達追加はこちらから
    以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。

  • Can I pay with a transfer slip after the due date has passed?

    Even if the "payment due date" printed on the remittance slip has passed, you can still make the payment at a convenience store, financial institution, etc. as long as the "handling due date" has not passed.

  • I want the transfer slip to be reissued

    振込票の再発行は原則できません。
    コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。

    再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
    お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。

    LINEチャットでもご確認いただけます。
    【受付時間:9:00~19:00】

    LINEの友達追加はこちらから
    以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。

  • How do I change Customer name?

    When changing the name on your electricity contract:
    If you would like to make this request, please contact our call center.
    *If there is no change in your actual usage (such as a change of name due to marriage), we will only change the name on your current contract.
    *If there is a change in actual usage (such as the death of the contract holder or a change in name due to inheritance), the current contract will be terminated and a new contract will be accepted under the new name.

    In case of change of ownership of "solar Power generation equipment" etc.:
    Please check the following frequently asked questions.
    Procedures for changing low-voltage grid-connected solar Power generation equipment

    In case of change of ownership of "utility pole site fee":
    Please contact Kyushu Electric Power Transmission and Distribution.
    For Kyushu Electric Power Transmission and Distribution website, click here >>

  • I lost my payment slip, how can I pay?

    振込票の再発行は原則できません。
    コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。

    再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
    お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。

    LINEチャットでもご確認いただけます。
    【受付時間:9:00~19:00】

    LINEの友達追加はこちらから
    以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。 

Inquiries via LINE

電気の使用量や料金をLINEで確認

Kyushu Electric Power official LINE account is convenient and can be accessed 24 hours a day via smartphone.

We provide LINE chat to answer frequently asked questions and provide information on procedures.

Contact by email

For inquiries by email, please click here.

Telephone enquiries