You can check the sales office in your area.
Our sales offices offer support to help customers make their lives more comfortable, whether they are interested in finding the best Rate Plan or in all-electric homes.
Please feel free to contact your nearest sales office.
- The sales office is operated by Kyuden Next, a company commissioned by Kyushu Electric Power, and all business operations at the sales office are handled by Kyuden Next employees.
Kyushu Electric Power official LINE account is convenient and can be accessed 24 hours a day via smartphone.
We provide LINE chat to answer frequently asked questions and provide information on procedures.
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各種番号（お客さま番号・供給地点特定番号）を確認したい
You can check your "Customer number (19 digits)" and "Electric supply ID number (22 digits)" by calling us or via LINE.
You can also check it on LINE chat.
[Reception hours: 9:00-19:00]注意点
- As a general rule, applications must be submitted by the contract holder or a family member.
- We use SMS (Short Message Service) for identity verification.
Please make sure you have a smartphone that is capable of SMS before contacting us. - Depending on the content of your request, we may not be able to accept it via chat.
Thank you for your understanding in advance. - The chat service is only available during opening hours (9:00-19:00).
(Note) Please note that if you are using the service after 7:00 p.m., your call may be disconnected.
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
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Can I pay with a transfer slip after the due date has passed?
Even if the "payment due date" printed on the remittance slip has passed, you can still make the payment at a convenience store, financial institution, etc. as long as the "handling due date" has not passed.
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I want the transfer slip to be reissued
振込票の再発行は原則できません。
コンビニまたはATMでお支払いできる発券番号をSMSにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間：9：00～19：00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
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How do I change Customer name?
When changing the name on your electricity contract:
If you would like to make this request, please contact our call center.
*If there is no change in your actual usage (such as a change of name due to marriage), we will only change the name on your current contract.
*If there is a change in actual usage (such as the death of the contract holder or a change in name due to inheritance), the current contract will be terminated and a new contract will be accepted under the new name.
In case of change of ownership of "solar Power generation equipment" etc.:
Please check the following frequently asked questions.
Procedures for changing low-voltage grid-connected solar Power generation equipment
In case of change of ownership of "utility pole site fee":
Please contact Kyushu Electric Power Transmission and Distribution.
For Kyushu Electric Power Transmission and Distribution website, click here >> -
I lost my payment slip, how can I pay?
振込票の再発行は原則できません。
コンビニまたはＡＴＭでお支払いできる発券番号をＳＭＳにてお知らせします。
再発行をご希望の方は、お電話いただくかLINEチャットでお申込みください。
お支払い時には電気料金に加え「収納手数料」をいただきます。予めご了承ください。
LINEチャットでもご確認いただけます。
【受付時間：9：00～19：00】
LINEの友達追加はこちらから
以下の二次元コードを読み込み、九州電力の公式LINEアカウントを友だち追加してください。 以下の「友だち追加はこちら」ボタンをタップしていただき、九州電力の公式LINEアカウントを友だち追加してください。
For procedures related to moving, payment methods, etc., you can conveniently apply online 24 hours a day.
- Due to the closure or consolidation of sales offices, the sales office responsible for your area may change.
- In some areas, sales offices other than the one listed may be in charge. For details, please contact your nearest sales office.
- When making various applications or inquiries regarding electricity, we will be able to assist you more smoothly if you provide Customer number, which is listed on your "Notice of Electricity Usage" etc., along with your address and name.
- We will record the contents of applications, inquiries, etc. received by customers over the phone to prevent mistakes in reception. The contents of the recording will be deleted within six months.
- International calls cannot be made.
- You can call from regular landlines, mobile phones, PHS, IP phones, public phones, etc. However, please note that you may not be able to call from IP phones, so please call from a mobile phone, etc. (For details about restrictions on calling from IP phones, please contact your telecommunications carrier.)
- Customers with hearing or speech disabilities can use the fax reception.
- List of main contact points when we contact you
