You can check your electricity usage and charges on LINE
You can check your electricity usage and charges on LINE
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LINE Official Account

Kyushu Electric Power official LINE account is convenient and can be accessed 24 hours a day from your smartphone. LINE provides frequently asked questions and procedures in chat format. We will introduce details about procedures available on LINE, how to add friends, and how to use it.

Point 1: Confirmation of various applications and contract details

You can check the following procedures and details of your contract.

 

  • Starting and stopping electricity usage
     
  • Switching from another company
     
  • Change payment method
     
  • Changes to contract details (contract amperes, Rate Plan, Customer name, registered phone number, mailing address)
     
  • Removal of electrical supply equipment
     
  • Consultation when a transfer slip is lost
     
  • Power transmission resumes after payment is made
     
  • Confirmation of Customer number and Electric supply ID number
     
  • Check electricity charges and usage
     
  • Check the contract details

Point 2: Easy contact via chat!

You can contact us 24 hours a day via chat to ask us any questions or concerns you may have about contracts, payments, and various services.

Point 3: Check the power outage status!

You can check the power outage situation across Kyushu.

Add friends on LINE here

If you are using a smartphone, please tap the "Add Friend" button below and add Kyushu Electric Power 's official LINE account as a friend.

If you are using a computer, scan the QR code and add Kyushu Electric Power 's official LINE account as a friend.

Tap the Add button on the left side of the screen
Tap the Add button on the left side of the screen

How to contact us via LINE or chat

Step 1: Select the procedure

Tap on the content you want

A menu will appear, so please select the option you want.

 

Depending on your selection, options will be displayed on the chat screen, so please tap the procedure you wish to select.

Step 1: Select the procedure

A menu will appear, so please select the option you want.

 

Depending on your selection, options will be displayed on the chat screen, so please tap the procedure you wish to select.

Tap on the content you want

Step 2: Send verification code (SMS)

Enter your authentication code

After selecting the application (confirmation) details, if you choose to provide information about yourself via chat, a verification code for identity verification will be sent to your mobile phone via SMS (Short Message Service).

Step 2: Send verification code (SMS)

After selecting the application (confirmation) details, if you choose to provide information about yourself via chat, a verification code for identity verification will be sent to your mobile phone via SMS (Short Message Service).

Enter your authentication code

Step 3: Enter your application information

Apply using the dedicated form

After entering the authentication code, we will send you an application form or accept your application via chat.

Step 3: Enter your application information

After entering the authentication code, we will send you an application form or accept your application via chat.

Apply using the dedicated form