In case of gas leak

If you smell gas, immediately contact Saibu Gas's "Gas Leak Hotline."

Gas Leak Hotline Fukuoka

西部ガス　福岡092-631-0919

Reception hours: 24 hours a day, 365 days a year

Gas Leak Hotline Kitakyushu

西部ガス　北九州093-592-0919

Reception hours: 24 hours a day, 365 days a year

  • Please also contact us if your gas alarm goes off.
     
  • If a fire breaks out or the fire alarm goes off, please call the fire department (dial 119) first.
     
  • 耳やことばの不自由なお客さまへ
    FAXでご連絡ください。 西部ガス中央指令部 （FAX）092-633-2830

No open flames: Do not use open flames under any circumstances.

Do not touch electrical switches such as ventilation fans or lights as this may cause the gas to ignite.

  • Please open the windows and doors wide.
     
  • Please close the gas valve and gas meter valve.

Emergency contact procedure for Saibu Gas

1. Name

2. Address

3 Neighborhood Goals

4. The situation

Don't panic in the event of an earthquake or fire!

After ensuring your own safety, turn off the gas valve.

  • Initial response in the event of a gas leak or other emergency will be the responsibility of Saibu Gas (the gas pipeline operator).

Safety responsibility classification

Emergency security (Note 1), Kyushu Electric Power (Note 2)
  1. Initial response in the event of a gas leak or other emergency will be the responsibility of Saibu Gas (the gas pipeline operator).
     
  2. We outsource consumer appliance surveys and other legally required tasks to Saibu Gas.

When an earthquake occurs

Even if a big earthquake occurs, don't panic and protect yourself!

Step 1: First, hide under a table or somewhere similar.

In the event of an earthquake equivalent to a seismic intensity of 5 or higher, the gas meter (microcomputer meter) will automatically cut off the gas supply.

Step 2: Once the shaking has subsided, turn off the gas.

If you are using gas appliances, turn them off.

Step 3: After an earthquake, make sure it is safe before using gas.

  • Do you smell gas around your gas appliances?
     
  • Is there any abnormality such as deformation or damage to the gas appliance?
     
  • Are there any abnormalities such as loosening, dents, or holes in the indoor and outdoor ventilation equipment such as chimneys?

When there is no gas

Step 1: Make sure the gas main valve is open.

Try opening the main valve and seeing if it ignites.

Step 2: Make sure your ignition method is correct.

Please check the instruction manual for your gas appliance for instructions on how to ignite it.

Step 3: Check whether other gas appliances can be used.

If other gas appliances work, the gas appliance may be broken.

For details, please contact the manufacturer.

If you have any questions about contacting the manufacturer, please contact us at the address listed below.

Gas reception call center

0120-879-568

Reception hours: Monday to Friday (excluding public holidays)
9:00-17:00

Other than the above

Kyushu Electric Power Call Center

0120-879-569

Reception hours: Other than the above

Step 4: Check your microcomputer meter to see if your gas supply has been cut off.

If the red light on the microcomputer meter is flashing, please follow the instructions in "How to reset the microcomputer meter" to reset it.

Please check the location of your gas meter regularly.

For condominiums and apartments
expansion
For condominiums and apartments
For a detached house
expansion
For a detached house

Check your exhaust pipes from time to time!

This is dangerous as it can cause carbon monoxide (CO) poisoning.

  1. The exhaust pipe (chimney) is clogged with leaves, plastic, etc.
  1. Damage to the exhaust pipe (chimney)
    Be careful after earthquakes, strong winds, typhoons, heavy rain, and heavy snow
  1. Disconnected, holed or clogged exhaust pipe (chimney)
  1. Clogged air intake

When resetting the microcomputer meter

The microcomputer meter will shut off the gas in the following cases:
 

  • Big earthquake
     
  • Large gas leak
     
  • Gas pressure drop
     
  • Long-term use of the device
  • If you smell gas, do not try to reset the gas supply and contact Saibu Gas immediately.

Microcomputer meter reset procedure

  1. Turn off all gas appliances.
  1. Turn the reset button cap to the left by hand.
  1. Press the reset button all the way in and release it as soon as the indicator light comes on.
    (The reset button will return and the red lamp will flash again. Then, put the cap back on.)
  1. Please wait approximately 3 minutes.
    Please do not use gas during this time. After 3 minutes have passed, check your gas meter again. If the flashing red light has stopped, you can use gas again.