Please be aware that there have been cases of people posing as our company representatives making solicitations or fraudulent phone calls or visiting you. If you have any suspicions, please feel free to contact our sales office (call center).

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Please be especially careful as there have been many scams recently involving the misuse of SMS (Short Message Service)!

スマートフォンのSMS画面

<Actual message>

[Important] Notice regarding power transmission outage.

https://～

Open the URL and proceed

お支払期限を過ぎた利用料金があります。  至急お支払いください。

お支払いがない場合は、翌日以降、送電を停止します

The following message and payment screen will be displayed.

  • We will not send invoices or reminder notices for electricity bills via SMS or email to customers other than those who choose to pay by SMS.

Main ways in which they pretend to be our company

  • Kyushu Electric Power Power Security Department
     
  • Kyushu Electric Power Power Security Department Call Center
     
  • Kyushu Electric Power 's contractor
     
  • Kyushu Electric Power 's affiliates, etc.

Case 1: Fraud and theft

Main Contents

  • 漏電調査、分電盤の修理、コンセントの検査などの名目で電気器具などの点検・取り替えを行い、工事代金として多額の金額を請求する。
    （特にご高齢の方が狙われております）
     
  • They pose as Kyushu Electric Power Company collectors and use meter reading slips to collect electricity bills.
  1. We do not charge any on-site construction fees.
  2. We do not charge electricity fees on your meter reading slip.

Example 2: Solicitation

Main Contents

  • They try to sell you main switchgear by making persuasions such as "Your electricity bills will be cheaper" or "Would you like to review your power contract?"
     
  • They try to sell solar Power generation equipment and all-electric appliances with slogans such as "free installation."
     
  • They illegally modify meters (gauges) and charge users for their electricity, claiming that the bills will be cheaper.
     
  • They pretend to be from Kyushu Electric Power and explain things like, "We would like to propose changes to your contract, so please show us your meter reading slip," in an attempt to extract personal information such as the details of your electricity contract.
     
  • They explain that "construction is necessary due to a change in power company" and charge a large amount for the construction work.
  1. When our sales agents and other partner companies, including Kyuden Next, conduct sales activities, we will provide you with a thorough explanation of our relationship with our company.
  2. We will never ask customers who have contracts with us to show us their meter reading slips.
  3. There is no charge for meter replacement work associated with switching power companies.

If you have any suspicions, please contact our sales office (call center) or the consumer hotline (no area code: 188).

If there is a visit

Our employees and employees of our affiliated companies carry identification, so if you are visited by them, please confirm their identity by asking to see it.